Rules & Regulations
VACATION OWNERSHIP RULES & REGULATIONS
Your guide to help you make full use of your Vacation Ownership at
The Aruban Resort and Casino at Eagle Beach
GLOSSARY
Wherein these guidelines there is a question of certain names and/or terminologies,
the following describes the meaning, definition and/or intention:
“OWNER” means a person or entity who is admitted as a member of the Cooperative Association and has an occupancy right of a particular unit or suite for a term of a week or more in accordance with the Articles of Incorporation and the rules and regulations of the Resort.
“MANAGEMENT” means any person or entity that is engaged to manage the operation and maintenance of the Resort.
“TIMESHARE UNIT” means an interval ownership in a unit or suite in the timeshare resort subject to an occupancy right.
“TIMESHARE CALENDAR” a calendar of weeks that stipulates the dates of arrival for each week (interval) in every specific year and for each unit or suite is bound to a specific check-in day or pattern. Each unit or suite is divided into 51, 52 or 53 use periods.
“MAINTENANCE WEEK” the specific week that is not sold and is designated for general maintenance and deep cleaning.
“RESORT RACK RATE” the rate per night charged for a unit or suite excluding discounts or offers.
“TIMESHARE TAX” the occupancy / lodging tax that is levied on timeshare owners / users by the Aruban Government.
“ENERGY SURCHARGE” the charge for the use of electricity and water per unit per night that is not covered in the yearly budget or maintenance fees.
“CONFIRMATION” means a written acknowledgement provided by the Reservations department specifying the accommodations reserved for occupancy for the exclusive dates and rates reserved.
“INCEDENTALS” are charges posted on the room bill incurred during a stay such as telephone calls, food and beverage consumption, surcharges, taxes etc.
“MAINTENANCE FEE” the annual assessment or dues of each member for his or her share of the estimated expenses of the Association for a fiscal year.
“SHARE CERTIFICATE” a document issued by the Membership department to the owner as evidence of his or her membership.
“INTERVAL INTERNATIONAL” an exchange company that the Resort is affiliated with to provide and operate a vacation exchange service to facilitate the exchange of accommodations between their affiliated members and other timeshare participating resorts in their network. The name is abbreviated as I.I.
“TRADING PLACES INTERNATIONAL” a professional management company providing select management services and consultation for The Aruban Resort. The name is abbreviated as TPI. TPI also provides a full service exchange department and vacation travel services to its members.
“SPACE BANKING”/ “DEPOSITING” means releasing your unit week for a specific year to an exchange company for later use.
“PREMIERE ACCESS” is an exclusive exchange program available to select Aruban Resort members through TPI exchange.
ROOM ASSIGNMENT
When purchasing your timeshare unit, said unit and week(s) are yours in perpetuity based on the conditions as set forth in the Articles of Incorporation, and will be automatically reserved for you every year. If in doubt, you can always contact the Owner Services department at aruban@tradingplaces.com or call 866-889-8645 to reconfirm your vacation plans or request a confirmation. This way both parties are assured of having the correct information on your arrival plans.
CHECK-IN PATTERN
Each unit at The Aruban Resort has a fixed check-in pattern. The specific unit number stipulates the check-in day of the unit you have purchased or acquired. Your regular week is determined by The Aruban Resort timeshare calendar, bearing in mind that every year your week could start on a different date. The Resort is not responsible for owners arriving in a wrong week. It is recommended that you keep your timeshare calendar available to confirm the correct dates of your interval. Other resorts and /or private business calendars may have different week numbers that may not coincide with your specific interval week at The Aruban Resort. If your weeks do not match the arrival dates of your week at another resort or with another week at The Aruban Resort with a different check-in pattern, you may need to rent additional nights prior to your week or extend your stay at The Aruban Resort to coordinate with your other resort. Please see the “ADDITIONAL NIGHTS” section for more information on renting time at The Aruban Resort.
CONFIRMATIONS
Confirmations are not sent out automatically for owned weeks; however, they are available upon request to the Owner Services department. We encourage you to retain written confirmations to avoid arriving on the wrong date. Exchanged weeks or rentals do not have a guaranteed room number, even if printed on your confirmation slip. Your final room number may change due to the timeshare structure of the Resort. Management has the discretion to change any room assignment in the event of maintenance or emergency.
TAXES
Upon usage of your timeshare week, you will be charged the applicable Government timeshare tax per night as stipulated by the Government of Aruba. Effective August 1, 2001 the timeshare tax was based on room category. The timeshare tax is subject to change by the Aruban Government. The amounts charged will be based on the current stipulated rates. Please remember that The Aruban Resort is only acting as a “tax collector” on behalf of the Government.
ADDITIONAL CHARGES
The Resort can establish additional charges if not covered by the budgeted operational costs. This could be, for example, an energy surcharge per night per unit type.
SECURITY DEPOSIT
Upon check-in at the Resort, you are required to leave a security deposit either by credit card or cash. The amount of the security deposit is subject to the estimated cost of the timeshare taxes per night, incidental charges such as telephone access, etc. The security deposit serves also as a guarantee for any charges incurred due to damages in the unit. The applicable amount is stipulated at check-in based on the length of your stay. The amount of the security deposit will be charged to your credit card upon check-out. You will be refunded any balance not used to your credit card. If during your stay you exceed the amount of the security deposit, you will be requested to leave an additional deposit.
ARRIVING IN THE WRONG WEEK
The Aruban Resort and Management cannot be held responsible for owners arriving on a wrong date. It is the owner's responsibility to verify the arrival date of their specific week. If for whatever reason the owner arrives on a wrong date, The Aruban Resort can only offer the applicable owner's discounted rental rate, subject to availability. It is not possible to switch weeks, exchange, etc. at that moment. Unused weeks as a result of not showing up on the correct day will be lost, and no additional compensation will be provided
ADDITIONAL NIGHTSTo rent additional nights or to extend your stay, contact the Rental Reservation department by phone at 866-889-9419, email at reservation@thearuban.aw, or www.thearuban.com/reservations to check availability. Owner discounts off the Resort's established rack rates, the applicable percentage of service charge and taxes are subject to change without prior notice. Additional nights are based on availability and there is a likelihood that you may be required to move or occupy a different unit for the extra nights, due to the timeshare structure and schedule of the resort. For specific rental terms and conditions, please contact the Rental Reservation department.
GUESTS OF OWNERS
In order for an owner to let a guest utilize his/her unit/week, the following is required:
- Owner's authorization must be sent to the Owners Services department no less than 48 hours prior to the first day of occupancy. The authorization can be given by mail, phone, fax, or e-mail.
- The name(s), address, telephone, fax or e-mail of the guest(s) that will occupy the unit/week.
- The maintenance fee for the unit / week in question has to be paid. If the amount of maintenance fee has not been set as yet due to this being in the following year, the equivalent of the current year has to be paid in advance in order to get a confirmation for the guest of owner.
Conditions:
- Owners Services department needs to verify if the owner is authorized to allow usage of the unit/week.
- The corresponding maintenance fee needs to be up-to-date, including any applicable late charges, prior to guest's arrival.
- A confirmation will not be given out if the conditions and requirements stipulated are not met, and the guest(s) will not be permitted to use the unit/week.
- The owner is responsible to inform his or her guests of any applicable timeshare taxes and/or energy surcharges that will be charged during their stay.
- Guests of owners are required to leave a credit card upon check-in for incidental charges and also as a guarantee for any charges incurred due to damages in the unit. The owner is ultimately responsible for damages done by his/her guests if the charge cannot be obtained from his/her guests due to non-payment.
- Guests of owners must be 21 years and older.
- Guest(s) of owners are not allowed to authorize third parties to make use of the unit / week nor can this be rented out, deposited for exchange or for any other negotiations. Only the owner of the unit/week can authorize other use of the unit/week.
WEEK 53
An anomaly of the The Aruban timeshare calendar creates a week 53 at the end of so many years depending on the specific check-in pattern. Please refer to The Aruban timeshare calendar for the applicable dates. Only the owners that purchased week 52 have the option to use week 53 when applicable, by paying the current maintenance fee for this extra week. To be entitled to this week you must notify the Owners Services department in writing no later than April 30th of the particular year that you wish to make use of week 53. The maintenance fee for this week must be received by The Aruban Resort before this date. If you have not complied with the April 30 th deadline, you are not entitled to this extra week 53 nor can you claim any rights to this for that specific year. Week 53 can only be used at The Aruban and cannot be deposited for exchange nor can it be in-house exchanged or placed in the rental pool program. If you opt to make use of this week, it is either “use” or “lose”. Owners can send a guest to use the week, subject to conditions set forth in these guidelines. Please refer to: “GUESTS OF OWNERS”.
CHECK-IN AND CHECK-OUT TIME
Check-in time is 4:00 p.m. and check-out time is 12:00 noon. If you are arriving earlier than 4:00 p.m. and you inform us of your arrival time, we will try to prioritize the cleaning of your unit and if feasible, you could get into your unit earlier than the regular check-in time. This is not a guarantee but we will do our best for you. It all depends on the prior guest's time of departure, the condition in which the unit is left as well as the workload of the room attendants.
A valid picture I.D. is required upon check-in.
It is mandatory to vacate your unit at 12:00 noon on the scheduled day of departure or earlier if possible. Housekeeping will need to prepare the unit for the next owner. By not vacating the room by 12:00 noon you will be subject to an irreversible $300 charge to your bill, and Management reserves the right to remove your belongings from the room at your own risk. Upon signing the registration card at check-in, you acknowledge that your are aware and agree with this policy.
To make use of the Express Check-Out option, you must sign your credit card voucher upon check-in. The night before your departure, you will receive an envelope with a copy of your bill in your room message box detailing the charges effective through that afternoon. Any charges incurred thereafter, such as the last night's government tax, will be reflected on the day of departure. To complete the process, sign and enclose the bill together with all your room keys in the attached envelope and drop this off on your way out in the Express Check-out box located directly across from the Front Desk. A copy of your final bill will be mailed to you. You need to ensure that we have your correct address on the bill.
OPTIONS FOR USING YOUR TIMESHARE WEEK
OCCUPY – EXCHANGE – RENTAL
OCCUPY
Check your arrival date on The Aruban Resort timeshare calendar. Advise the Owners Services department if anyone other than yourself will be using your week. Please refer to “GUEST OF OWNERS” section in this document. If you do not occupy your unit and do not make arrangements in advance for exchange or rental options, your unit will be considered forfeited, and cannot be recuperated. The maintenance fee paid for that week is non-refundable.
EXCHANGE
If you have a membership with an exchange company, such as TPI or II, you have the option to deposit your unit/week with them. Your credit then can be used within a period of two (2) years for an exchange either to a different time / week or location based on their availability and terms. Please contact the individual exchange companies directly for all terms and conditions.
If you purchased your unit/week from the Developer or the current timeshare sales company (if applicable), your enrollment in the TPI exclusive Premier Access Program or the first year's I.I. enrollment fee could be part of the purchase and is paid for. Subsequent membership is subject to sales terms and it is your responsibility to communicate with the exchange company. If you do not advise the exchange company to extend your membership, you may find it cancelled.
If you opt to deposit your week, your maintenance fee for the specific week and year has to be paid in advance. If the maintenance fee for the specific year is not set yet, the equivalent fee of the current year needs to be paid in order to be eligible for deposit or exchange. You will be billed in due time for the difference if any. If your account is not up to date, your deposit will automatically be cancelled and consequently your week will not be eligible for an exchange. When your deposited week has been cancelled, you are required to re-deposit once the fees have been paid. Failure to re-deposit the week may result in losing the week. The Resort is not responsible for weeks that are lost due to late payments and failure to re-deposit the weeks after payment has been made.
MAINTENANCE FEES AND DUE DATE
The Maintenance Fee due date is DECEMBER 15 TH .
The Maintenance Fees are the operating costs of the Resort and must be paid annually regardless of the fact that you are not using or have not used your week. The budget that stipulates the maintenance fee amounts are voted on by the membership during the Annual General Meeting. This meeting takes places in the month of September or October of each year (unless differently scheduled by the board). Once the Maintenance Fees are set, the bills normally are mailed out around October of each year and are due by December 15 th . Please see your ASSOCIATION MAINTENANCE FEE AND COLLECTION POLICIES AND PROCEDURES for more information on penalties and fees for late or non-payment. If for whatever reason you have not received your maintenance fee bill in time or not received it at all, please call 866-889-8645, send an e-mail to aruban@tradingplaces.com for the applicable amounts and the address to send your payment or to request a duplicate bill. The Aruban Resort and management cannot be held responsible for lost mail. It is the owner's responsibility to pay on time. Options for paying on-line through the website are available.
When paying your maintenance fees on-line, it is not guaranteed that The Aruban has received the payment information, regardless of the confirmation printout that is generated from your computer after submission of the information. The omission could be a cause of the heavy e-mail or Internet traffic. Please verify your credit card statement to ensure that the payment was processed.
Your maintenance fee must be paid by the due date, regardless of the fact that you have applied for the rental program and are expecting revenue to be paid out. You will be charged late fees if you do not comply with the payment due date.
If you are not able to make use of your week, you are advised to make arrangements in advance for exchange or rental options in order to not lose your week. By not paying the maintenance fee you are not allowed to use, exchange or rent your unit. To avoid any inconvenience upon arrival or having to pay late charges, we advise you to pay your dues on time. Please refer to: “OPTIONS FOR USING YOUR TIMESHARE WEEK.”
Owners who purchased prior to September 26 , 1995 with a contract or membership number under the #12287 were granted a maintenance fee due date of 120 days (4 months) prior to the start of their week, however this is not applicable if the owner wants to deposit his or her week for exchange, apply for the rental program, or is requesting a confirmation for a guest to use his or her unit. This grandfather agreement is subject to change by decision of the membership in a general meeting. Owners who had a contract change or a change in ownership processed after September 26, 1995 will not keep the 120 days prior payment privilege and are required to pay their maintenance fees by December 15 th.
FINANCIAL OBLIGATIONS OF THE MEMBERS
If a member does not comply with his or her financial obligations on time as stipulated, he or she will not be able to make use of his or her unit week (use, exchange, rent) and he or she shall be assessed with a fine for delayed payment. Please see your ASSOCIATION MAINTENANCE FEE AND COLLECTION POLICIES AND PROCEDURES for more information on penalties and fees for late or non-payment. The Cooperative Association will act in accordance with the Articles of Incorporation and will proceed with repossession of the unit week(s).
SPECIAL ASSESSMENT
To comply with certain unbudgeted expenses, a special assessment could be imposed on the membership. Approval takes place through votes at the Annual General Members Meeting or an Extraordinary Meeting called for by the Board.
JOINT MEMBERSHIP
Each co-owner of a membership is jointly and severally liable for the payment of all Maintenance Fees or assessments levied with respect to the membership.
MAINTENANCE FEE PAYMENTS
Remit payment and written communications to:
The Aruban Resort and Casino
C/O Trading Places International
23807 Aliso Creek Road, Suite 100
Laguna Niguel , CA 92677
Please mention your contract number with your payment!
Never send your maintenance fee payment with your monthly payments since your monthly payments are administered by a different finance company.
“IN TRUST FOR” MEMBERSHIP
If the membership is placed in the name of a “Trust,” a copy of this “Trust” must be presented with the authorized signatures.
TRANSFER OF OWNERSHIP
When an owner wants to permanently transfer his unit to another person, whether through re-sale or as a gift, the sales contract has to be paid in full and the maintenance fee must be current. Owners must declare that they are fully authorized and not limited to transfer their ownership, and that they keep their Cooperative Association and its management company harmless from and against any and all liabilities, cost, obligations, claims and demands imposed upon these entities by reason of the fact that they are the rightful owner or do not have full power to transfer the ownership at the moment of transfer (i.e. a lien or unpaid balance on financed purchase). The current transfer of ownership fee is US$75 for each new share certificate to be issued and/or transaction to be processed. The fee is subject to change. Only major credit cards, official bank checks or cash payment is accepted for the transfer fee. Money orders are not accepted due to the Island 's banking restrictions or regulations. Payments received by personal checks are not accepted. Forms are available on-property and can also be downloaded from The Aruban Resort website. In order for The Aruban to complete the transfer of ownership, the following is needed:
- Original Transfer of Ownership form, duly signed AND notarized by all current owners (sellers) and new owners (buyers).
- The original share certificate and membership identification cards.
- A copy of payoff letter if original contract was financed.
- Transfer fee of US$75 per new share certificate to be issued. This fee can only be paid by credit card or cashier's check. Money orders or personal checks are not accepted.
Once all of the requirements are met, the Transfer of Ownership is processed within a time frame of approximately two weeks and the information of the new owner(s) will be sent by registered mail approximately two months after the Transfer of Ownership has taken place. Registered mail from Aruba may take three to four weeks before it reaches the addressee. Owners have the option to pick up their share certificate(s) at the Resort during their next stay instead of having it mailed out to them.
The Transfer of Ownership form is the official document stipulating the ownership information of the buyer and seller and is considered as a contract or agreement. The share certificate is issued based on the information supplied on this form. Any changes required after the certificate has been issued are subject to the applicable “change in ownership” charges.
If the timeshare is purchased under a company or corporate name, it is a requirement that the name(s) and signature(s) of the official representative(s) of the company is (are) shown as co-owner(s) of the timeshare. In case of Transfer of Ownership of the timeshare, the signature(s) of the original representative(s) is (are) required on the original representative(s) is (are) required on the transfer documents.
Owners who purchased prior to September 26, 1995 with a contract or membership number under the #12287 were granted a maintenance fee due date of 120 days (4 months) prior to the start of their week. Owners who had a contract change or a change in ownership processed after September 26, 1995 are required to pay their maintenance fees by December 15 th . By signing a transfer of ownership or change in ownership form, all parties involved agree with the due date of the yearly maintenance fee, which is December 15 th , regardless of the original purchase date. All changes in ownership after September 26, 1995 have a contract or membership number greater than the number 12286.
NAME ADDITION OR DELETION
When adding or deleting names to or from the ownership due to marriage, divorce, death etc., there is a US$75 charge to issue a new share certificate. In case of death of a member, the membership of the deceased, together with all the rights and obligations attached, pass on to his or her legal heir. Legal proof of heritage together with death certificate needs to be presented in order to obtain membership. Detailed requirements are stipulated in Article 11 of the Articles of Incorporation.
In case of marriage or divorce, the necessary certificates need to be supplied, including the required signatures for the respective changes. Ownership changes are processed by the Membership Services department. Forms are available on-property and can also be downloaded from the members' website.
STOLEN OR LOST SHARE CERTIFICATES
In case the member loses his or her share certificate, Management can supply a copy of the original certificate that is kept on file. In case a member cannot present the original share certificate for a change in ownership or a transfer of ownership due to theft, loss or destruction, he or she needs to present an official declaration or other satisfactory proof that the previously-issued share certificate has been lost, stolen or destroyed. An ‘Affidavit' form can be requested from the Membership department to complete in case the Share Certificate cannot be presented to process a transfer of ownership.
SALES
The Aruban Resort and Casino at Eagle Beach is actively selling vacation ownerships. For information on sales please contact +297-587-9000 ext.7176 or email sales@thearuban.com.
OWNERS' PRIVACY
The membership information is confidential, and the Management will not supply personal information of members to other members or third parties unless the member signs a management disclosure letter authorizing the release of their information. Disclosure letters are available at the Membership Department.
AUTHORITY
A member does not have any authority to act for the Cooperative Association nor the Resort by virtue of being an owner or member.
LIABILITY
Neither the Cooperative Association, the Management company nor the Resort are liable for any Owner's claim for entitlement of compensation as a result of discomfort or inconvenience due to the repair or renovation of certain Resort facilities during their stay.
UNIT SLEEPING CAPACITY
The existing bedding must be used in your unit(s).
- F-unit (1-bedroom):
- 1 king bed, 1 sofa bed & select units with 1 sleeper chair.
- Sleeping capacity: 5 persons and exchanges for 4
- G-unit (1-bedroom):
- 2 double beds & 1 sofa bed
- Sleeping capacity: 6 persons and exchanges for 4
- H-unit (2-bedroom):
- 1 king bed, 2 single beds, 1 sofa bed & 1 sleeper chair
- Sleeping capacity: 6 persons and exchanges for 6
- J-unit (1-bedroom):
- 1 king bed & 1 sofa bed
- Sleeping capacity:4 persons and exchanges for 4
- C-unit in B&D building (1-bedroom) T11:
- 1 king bed & 1 sofa bed
- Sleeping capacity:4 persons and exchanges for 4
- B-unit in B&D building (2-bedroom) T12:
- 1 king bed, 2 twin beds & 1 sofa bed
- Sleeping capacity: 6 persons and exchanges for 6
- A-unit in B&D building(3-bedroom)T13:
- 1 king bed, 1 double bed, 2 twin beds & 1 sofa bed
- Sleeping capacity:8 persons and exchanges for 8
VILLAS DUPLEX PENTHOUSES
- D&E units (2-bedroom duplex penthouses) T22:
- 1 king bed, 2 twin beds & 1 sofa bed
- Sleeping capacity:6 persons and exchanges for 6
- K-units (3-bedroom duplex penthouses) T23:
- 2 king beds, 2 twin beds, 2 sofa beds
- Sleeping capacity: 10 persons and exchanges for 10
AMENITIES
Besides bedding, furniture and appliances, your unit is fully equipped with a complete kitchen inventory (kitchen appliances, dishes, kitchen utensils, pots and pans, kitchen towel, potholder etc.), bath & face towels, washcloths, bathroom floor towel and several room décor items. Upon arrival in the unit, you need to revise the existing inventory. Any missing items at that point must be reported to the Housekeeping department immediately, and they will replenish the missing item. If you do not report any missing or broken items within 24 hours of your arrival you will be charged for that item. Upon checkout, the Housekeeping department will revise the room inventory. If items are missing and or broken, you will be charged for them. The Resort does not provide sponges, paper towels, salt and pepper, coffee filters or coffee.
MAINTENANCE WEEKS
Each unit or suite has a specific week in the year that is not sold to owners. This week is designated for general maintenance and deep cleaning.
MEMBERSHIP IDENTIFICATION CARDS
Membership I.D. cards must be carried at all times while on the Resort grounds and must be shown upon request. The I.D. cards are personal and are non-transferable (may not be used by anyone other than the holder). There is a US$5 charge to replace a lost card. Your personal guests that are not staying at the Resort are not allowed to make use of the facilities (pool, health club, tennis courts etc.). Only registered guests whose names were given upon check-in can make use of the Resort facilities, provided they have a valid guest ID card issued at check-in. Management reserves the right to request non-members to leave the property. Membership cards are issued to owners aged 21 years and older. Membership cards can be issued to the owner and co-owners up to the maximum established amount of cards per unit type as listed below:
One-Bedroom: Four (4) I.D. – cards
Two-Bedrooms: Six (6) I.D. – cards
Three-Bedrooms: Ten (10) I.D. – cards
Owners residing in Aruba are required to carry their Aruban Resort picture I.D. cards when on property with the validation maintenance fee sticker on the back.
Upon check-in you are issued a guest ID card for the length of your stay that can be used to charge incidentals to your room bill. This Resort ID card must be presented at any of the Resort's food & beverage outlets or services that allow incidental charges to your room bill. Your plastic membership ID card can be used to receive any applicable owners' discounts and cannot be used for charges to the room bill. Your membership ID card is issued once. If you have multiple contracts, you only need one membership ID card. There is no need to have a card for each contract or week.
SOME HOUSE RULES & PROCEDURES
Owners and guests will be charged for damages done to the units.
It is not permitted to take your room towels to the beach or pool. Beach towels are available at the towel huts on the pool decks.
It is not permitted to hang towels, bathing suits, or any other clothing on the balcony's balustrade. Management reserves the right to have Security remove the items if necessary.
Management reserves the right to limit the number of beach towels per guest. There will be a charge to your account for beach towels not returned at the towel hut, or for any lost beach towels.
Pool towels will not be issued to non-registered Resort guests. Pool towels will not be issued to owners using the facilities outside of their week.
As an owner you are entitled to use your specific Resort facilities year-round (namely the pool and other recreational areas) based on a “space-available basis.” Your ownership has to be current and your annual dues up to date. Management reserves the right to deny use of the recreational areas to non-registered owners and guests when the Resort is highly occupied.
Management and Resort Security reserve the right to request your Membership Identification Card for verification, and they reserve the right to deny access to the Resort facilities if this is not available or not valid.
Non-registered guests may not use the Resort's B.B.Q grills, washers and/or dryers. This rule applies to all resident owners that use the Resort facilities year-round. The year-round use of the Resort facilities is limited to only the swimming pool, health club and the tennis courts.
Pets are not allowed at the Resort, with the exception of leader dogs for the visually impaired.
It is not permitted to iron on the sofa chair or on any furniture in your unit. If your unit is not equipped with an iron and iron board, this can be requested from the housekeeping department.
For your own safety and to avoid unnecessary humidity build-up and possible mildew formation, we advise you to not turn off the air-conditioning thermostat. Condensation can cause the floor to become wet and very slippery.
You are encouraged to utilize the safety deposit box in your room to store any items of value, as the Resort is not responsible for valuables left in the room.
It is not permitted to surpass the room capacity with guests. Management reserves the right to request that excess guests vacate the room.
Each occupied unit must have at least one adult of 21 years or older as the responsible guest for the usage of the unit.
The noise level should be kept to a minimum after 10:00 p.m. in order to not disturb other owners and guests. Management reserves the right to evict owners and gusts that do not comply with warnings due to disturbances of noise, bad behavior or not complying with the rules and regulations.
Management reserves the right to request from the Board expulsion of owners that, in their opinion acted in a serious degree, received several warnings from Management and Security, repeatedly act in contrary of the Articles of Incorporation, violate the rules and regulations of the Resort or repeatedly fail to comply with his or her financial obligations on time to their Cooperative Association or the Management entity on time.
If the unit is left in an unacceptable and dirty condition, owners and guests will be charged for extra cleaning and/or damages.
It is not allowed to post any signs on the unit doors, windows or on any other place on property. Advertising the re-sale of your timeshare unit or other products or services is prohibited.
Your membership is applicable only for the specific Association that you are a member of.
SWIMMING POOL RULES
Owners and guests are required to adhere to the swimming pool rules.
There is no lifeguard on duty. Swimming is at your own risk. Children must be toilet-trained if they are to use the pool. No diapers are allowed in the pool. Approved swim diapers can be obtained in the local supermarkets.
Children under 12 years of age must be accompanied and supervised by an adult.
Glass objects or food are not allowed in the pool.
Diving in the pool is not allowed.
No running in the pool area.
Exhibiting unruly conduct is prohibited in the pool or public areas.
Rafts are not allowed in the pool.
Management reserves the right to deny pool privileges at its discretion.
Persons under the influence of alcohol or drugs are not allowed to use the pool.
JACUZZI / SPA HOT TUB RULES
Use of the hot spa is at your own risk.
Not all the spa bottom areas have the same level and caution should be taken.
Before using the spa, you must shower.
Maximum capacity of the hot spa is 8 persons.
Due to health and security reasons, children under the age of 16 years are not allowed to use the spa.
Persons under the influence of alcohol or drugs are not allowed to use the spa.
Anyone with high blood pressure, diabetes, heart disease or similar conditions should not use the spa without their physicians' consent.
No glass objects or food are allowed in the spa.
Diving in the spa is not allowed.
Exhibiting unruly conduct is prohibited in the spa.
Rafts are not allowed in the spa.
Management and Resort Security reserves the right to deny minors access to the spa. Parents and adults overruling the Resort's security procedures will be held responsible for their actions.
MEDICAL EMERGENCIES
In case you need medical attention, you can contact the telephone operator by dialing ‘0' and request to be connected with the doctor on call. The security department, together with the EMT staff can also be of help in case of emergencies. They have a First Aid station on property.
STAYING IN TOUCH
RESORT ADDRESS & PHONE NUMBER
J.E. Irausquin Boulevard 248
P.O. Box 4251
Oranjestad, Aruba, Dutch Caribbean
Tel: (297)587-9000 Fax: (297)587-1460
DIRECT CALLING
When calling the resort, instead of dialing the resort's main number or (297)587-9000, you can by pass the telephone operator by dialing (297)5870935, 5870954, 5870969 or 5870976.
- The phone will ring and when the connection is made you will hear a steady dial tone.
- At this time, enter the extension of the party you are calling.
- By using this direct call number, your call will bypass the telephone operator and go directly to your party.
- Most A,B, or C units can be reached directly by using the A as 1, the B as 2, the C as 3. For example use for room 132A: 1321, or room 142B: 1422
- Villa room numbers can be used as they are.
ADMINISTRATION OFFICE HOURS
Monday through Friday from 9:00 a.m. to 4:00 p.m. Aruba time.
MAINTENANCE FEES
Call 866-889-8645 or email aruban@tradingplaces.com.
MONTHLY INSTALLMENTS OR ACCOUNT BALANCE
For questions on monthly installments done through third party finance companies, please refer to the company that issued the financing at point of sale.
ADDITIONAL PURCHASES
Contact your sales representatives in the sales office onsite: 297-587-9000, ext.7176, or email sales@thearuban.com.
OWNERS RESERVATIONS
Contact the Owner Services department for additional night's rentals, reservations confirmations, in-house exchanges, confirmations guest use and maintenance fee payments at 866-889-8645, or email aruban@tradingplaces.com.
MEMBERS' RELATIONS
Communicate with Members' Relations for address changes, transfers of ownership, changes in ownership, share certificates. Call (297)587-9000 ext. 7184, email aruban@tradingplaces.com or visit http://www.thearuban.com/owners/membersonly.asp.
GUEST SERVICES
For island information, golfing, water sports, activities on and off property, dinner reservations, babysitting services, car rental information, wedding vows, flower arrangements, wine, champagne and fruit baskets, call ext. 7116 or fax (297)587-1460 or e-mail to guestservices@thearuban.aw
RESORT MANAGER
Ext. 7110, fax (297)587-5208 or (297)587-1460
NOTE:
The Vacation Ownership Rules & Regulations will be updated from time to time without notice. Revisions will be posted on the website. Owners are required to use that latest updated version. It can be obtained on-property and upon request can be mailed.
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